Frequently Asked Questions

We will ship your orders via UPS. We understand that you want to keep track of your order. So once your order has been fulfilled, we will email you the tracking information and tracking link.

Absolutely! If you prefer picking up your order, you have that option upon checking out.

When placing an order to be shipped, shipping charges will be applied. Shipping charges will depend on how far your shipping address is from us.

We charge sales tax in selected states as required by law. Taxes will be calculated upon checkout

We accept payments with credit cards, and other payment types such as Shopify Payments, Google Pay, and Apple Pay.

Before you can return the mattress, we ask that you use it first for 30 days after you received it. It takes some time to get used to your new mattress, that’s why we give 30 days for you to get comfortable with it.

If by then it’s still not a good fit, please contact us through chat on our website. After verifying the eligibility of the return, we will work together on scheduling a pick-up with a local charity. This way, someone in need can get a new mattress! Don’t worry, you will get refunded once we receive the proof of donation. Please make sure that the mattress is in donatable condition.

We give accurate dimensions of our mattresses to make sure that it’s the right ones for you. We advise that you measure your bed frame to make sure that you can choose the right mattress for it. We are not able to exchange mattresses with different dimensions. We are not responsible for the incorrect size upon purchase and will not be eligible for refund.

We offer a 100-day trial with our mattresses so that you won’t have to worry about the risks of buying online! This means that you have 100 days from the date of purchase to decide if our mattress is for you. For the first 30 days, your body will adjust to your new mattress. If after the 30 days the mattress is still not good for you, you can contact us through chat so we can schedule a pick up for you and get refunded. If you still can’t decide after sleeping on our mattress for 30 days, don’t worry! You still have 70 days left to decide if it’s for you. See? Risk-free.

Aside from our 100-day trial, we offer a 10-year limited warranty on our mattress. For concerns regarding your mattress warranty coverage, email us at support@cyrusrvmattress.com

Shipping fees are not refundable

We understand that you might want to change your mind and need to cancel your order. Although it is possible to have it canceled, we need to confirm first the status of the order. Please contact us through chat to verify eligibility of cancellation.

You will receive your refund in your original payment method. Although we process refunds immediately to you, refunds will depend on your original payment method. Banks need to process the refunds and have the amount reflected on your account. The time to process varies for each bank.

We do! For shipping prices, please send us an email at info@cyrusrvmattress.com

Yes, we do! For additional shipping charges, we will ship to Alaska and Hawaii. Shipping charges will be calculated upon checkout. For concerns regarding shipping prices, please send us an email at support@cyrusrvmattress.com

Yes, we do! For shipping prices, please send us an email at support@cyrusvmattress.com

We’re sorry if your mattress was damaged upon delivery. We understand that this can be upsetting, so we will provide you with a full refund. All we ask is that you provide us with a picture as proof and have it emailed to us along with your proof of purchase to support@cyrusrvmattress.com. Once approved, we will process your refund immediately to your original payment method. Please note that your refund might take a few days depending on your bank’s policies.